Refund policy

At Primo, customer satisfaction is important to us.

Returns

Due to the nature of our air freshener products, returns are only accepted if:

* You receive the wrong item.
* The product arrives damaged or defective.

To request a return, please contact us within 48 hours of receiving your order and provide clear photos of the issue.

Refunds

Once your request is reviewed and approved, your refund will be processed using the original payment method or another agreed method.

Non-Returnable Items

We do not accept returns or exchanges for:

* Opened or used products.
* Products damaged due to misuse.
* Change of mind after delivery.

If you experience any issue with your order, please contact us and we will do our best to resolve it as quickly as possible.

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