Shipping policy

Thank you for shopping with Primo.

Processing Time

* Orders are processed within 1–2 business days after order confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

* Delivery usually takes 2–5 business days, depending on your location within Egypt.
* Delivery times may vary during holidays or due to unforeseen circumstances.

Shipping Fees

* Shipping fees are calculated at checkout based on your delivery location.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. Primo is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If you have any questions regarding your order, please contact our customer support team.